Question 1 |
2.5 / 2.5 points |
A capabilities assessment _______ is an in-depth evaluation of an organization's capabilities.
Question options:
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analysis |
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profile |
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formulation |
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review |
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Question 2 |
2.5 / 2.5 points |
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All of the following constitute support activities except:
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technological development. |
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procurement. |
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operations. |
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human resource management. |
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Question 3 |
2.5 / 2.5 points |
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An internal analysis involves an examination of the organization's:
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mission and vision. |
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resources and capabilities. |
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strategic objectives. |
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functional and business strategies. |
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Question 4 |
2.5 / 2.5 points |
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The key to using a(n) ________ audit is to determine how well or poorly organizational functions are being performed.
Question options:
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internal |
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capabilities |
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strategic |
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functional |
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Question 5 |
2.5 / 2.5 points |
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Core competencies cannot be a source of ________, but can contribute to the development of ________.
Question options:
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organizational goals; competitive advantage |
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dynamic capabilities; internal analysis. |
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competitive advantage; distinctive capabilities. |
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distinctive capabilities; organizational goals |
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Question 6 |
2.5 / 2.5 points |
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________ are the regular, predictable, and sequential patterns of work activities performed by organizational members.
Question options:
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Organizational capabilities |
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Accumulated knowledge |
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Actual work activities |
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Organizational routines and processes |
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Question 7 |
2.5 / 2.5 points |
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Special and unique capabilities that distinguish the organization from its competitors are called _______ organizational capabilities.
Question options:
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distinguished |
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distinctive |
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demonstrated |
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delineated |
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Question 8 |
2.5 / 2.5 points |
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After a current product-market profile has been assessed, the next step is to
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identify sources of competitive advantage and the disadvantage in the main product-market segments. |
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emphasize the interactions between the organization and customers. |
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conduct an external assessment of competitors. |
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All of the answer choices are correct. |
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Question 9 |
2.5 / 2.5 points |
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Internal analysis is important for identifying and evaluating an organization's:
Question options:
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strengths and weaknesses. |
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goals and objectives. |
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distinctive offerings. |
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mission and vision. |
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Question 10 |
2.5 / 2.5 points |
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The internal audit concentrates on the availability or lack of critical ________ and the level of ________.
Question options:
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capital; skills |
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resources; capabilities |
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financial resources; management |
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skills; resources |
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Question 11 |
2.5 / 2.5 points |
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All of the following constitute primary activities except:
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procurement. |
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marketing and sales. |
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outbound logistics. |
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operations. |
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Question 12 |
2.5 / 2.5 points |
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All of the following reflect questions asked of the management function during the internal audit except:
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Are jobs effectively designed? |
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What is the level of employee turnover? |
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Is the organization able to raise long-term capital? |
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Does the organization effectively use work teams? |
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Question 13 |
2.5 / 2.5 points |
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Customer value is determined by:
Question options:
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a unique and different product. |
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a low-priced product. |
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the ability to respond to specific or distinct customer needs. |
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All of the answer choices are correct. |
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Question 14 |
2.5 / 2.5 points |
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Southwest's capability of quick gate turnaround time and exceptional employee-customer interactions is known as:
Question options:
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a distinctive organizational capability. |
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an exceptional opportunity. |
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a superior customer value. |
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a distinguished service. |
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Question 15 |
2.5 / 2.5 points |
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Which of the following are considered to be primary activities in a value chain analysis as outlined by Porter?
Question options:
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Inbound logistics |
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Procurement |
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Human resource management |
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Firm's infrastructure |
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Question 16 |
2.5 / 2.5 points |
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Characteristics of dynamic capabilities include all of the following except:
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timely responsiveness. |
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reactive responsiveness. |
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rapid and flexible product innovation. |
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coordinating and deploying organizational resources and capabilities. |
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Question 17 |
2.5 / 2.5 points |
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The question, “Does the capability provide tangible customer benefits?” occurs under what step of the capabilities assessment profile which identifies distinctive organizational capabilities?
Question options:
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Sort the core capabilities and competencies according to strategic importance. |
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Identify and agree on the key capabilities and competencies. |
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Describe all the organizational capabilities and competencies. |
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Prepare current product-market profile. |
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Question 18 |
1.25 / 2.5 points |
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The internal audit answers the questions of:
Question options:
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Do the various functions have the needed resources to perform their assigned work activities? |
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How well do they perform these assigned work activities? |
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What are the organization's primary opportunities and threats? |
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possessing the needed resources and then performing assigned work activities. |
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Question 19 |
2.5 / 2.5 points |
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Performance of ________ activities would not be possible without ________ activities.
Question options:
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core; support |
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primary; support |
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support; primary |
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strategic; support |
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Question 20 |
2.5 / 2.5 points |
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Resources that are lacking or deficient and that prevent the organization from developing a sustainable competitive advantage, are known as:
Question options:
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weaknesses. |
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strengths. |
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opportunities. |
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threats. |
Online Exam 5 |
Question 21 |
2.5 / 2.5 points |
The ________ strategy is one in which an organization continually innovates by finding and exploiting new product and market opportunities.
Question options:
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prospector |
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defender |
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analyzer |
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reactor |
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Question 22 |
2.5 / 2.5 points |
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Which of the following is a possible production-operations management strategy?
Question options:
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Selective specialization |
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Inventory management systems |
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User positioning |
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Market logistics |
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Question 23 |
2.5 / 2.5 points |
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The ________ strategy is one in which an organization continually innovates by finding and exploiting new product and market opportunities.
Question options:
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prospector |
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defender |
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analyzer |
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reactor |
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Question 24 |
2.5 / 2.5 points |
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One factor that would lead to high-performance work practices is
Question options:
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using contingent pay. |
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forming problem-solving groups. |
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conducting attitude surveys. |
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All of the answer choices are correct. |
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Question 25 |
2.5 / 2.5 points |
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The marketing mix is commonly known as the
Question options:
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4Ps |
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5Ps |
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7Ss |
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4Ss |
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Question 26 |
2.5 / 2.5 points |
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Which of the following is NOT a possible dimension for identifying strategic groups?
Question options:
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Units sold |
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Price |
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Quality |
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Geographic scope |
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Question 27 |
2.5 / 2.5 points |
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Which of the following is included under the product functional strategies?
Question options:
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Supervision |
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Management |
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Marketing |
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Leadership |
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Question 28 |
2.5 / 2.5 points |
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In Porter's cost leadership strategy, the main goal of the cost leader is to have the lowest ________ in the industry.
Question options:
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profits |
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prices |
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costs |
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products |
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Question 29 |
2.5 / 2.5 points |
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The role of top-level decision makers in the strategic management process is to:
Question options:
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establish the overall operational goals. |
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develop the overall goal that the organization hopes to achieve. |
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establish functional strategies. |
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supervise line managers. |
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Question 30 |
2.5 / 2.5 points |
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________ strategies are the short-term goal-directed decisions and actions of the organization's various functional areas.
Question options:
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Competitive |
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Coordinating |
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Corporate |
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Functional |
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Question 31 |
2.5 / 2.5 points |
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Which of the following is NOT one of Miles and Snow's adaptive strategies?
Question options:
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Defender |
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Prospector |
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Cost leader |
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Analyzer |
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Question 32 |
2.5 / 2.5 points |
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Which of the following is NOT a way to segment specialized market niches?
Question options:
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Price consciousness |
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Geographical |
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Type of customer |
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Product line segment |
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Question 33 |
2.5 / 2.5 points |
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The ________ point(s) to the strategic issues organizational decision makers need to address in their pursuit of sustainable competitive advantage and high levels of performance.
Question options:
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portfolio analysis |
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distinctive capabilities |
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strengths |
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SWOT analysis |
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Question 34 |
2.5 / 2.5 points |
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The two main support processes in an organization are:
Question options:
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production systems and marketing systems. |
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procurement systems and HR systems. |
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financial accounting systems and HR systems. |
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information systems and financial accounting systems. |
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Question 35 |
2.5 / 2.5 points |
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When a company builds a profitable business by “stealing” ideas from other successful peers, it is following a(n) ________ strategy.
Question options:
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prospector |
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defender |
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analyzer |
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reactor |
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Question 36 |
2.5 / 2.5 points |
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An organization's ________ strategies reflect its commitment to and treatment of its employees.
Question options:
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procurement |
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corporate |
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HR |
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competitive |
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Question 37 |
2.5 / 2.5 points |
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________ is when organizations battle or vie for some desired object or outcome.
Question options:
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Competition |
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Strategy |
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Goal |
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Objective |
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Question 38 |
2.5 / 2.5 points |
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Ms. James has decided to use a computerized order taking and fulfillment system in the new location for her retail shop. She is demonstrating her ability to give attention to which of the following strategies?
Question options:
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Marketing |
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Human resources |
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Information |
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Financial-accounting |
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Question 39 |
2.5 / 2.5 points |
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Designing which of the following systems involves making sure we have the information we need, when the information is needed, and in the form needed?
Question options:
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Marketing |
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Human resources |
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Information |
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Financial-accounting |
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Question 40 |
2.5 / 2.5 points |
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________ refer(s) to the process of creating and providing goods and services.
Question options:
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Marketing |
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Production-operations |
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High-performance work practices |
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Information system |